Castlereagh Medical Centre

HOW DO I...
OBTAIN TELEPHONE ADVICE?

If you wish to speak to the doctor, please ring and leave a detailed message with the receptionist (if possible) who will pass this to the doctor. The practice offers a telephone surgery for patients between 11:45am to 12.15pm each day.

HOW DO I...
MAKE AN APPOINTMENT?

The doctor will see you in the surgery by appointment; this system is intended to reduce the time you have to wait.

Appointments can be made with the receptionist either by calling at the surgery or by telephoning 9079 8308.

You can also register at reception for our on-line internet appointment booking facility. Please speak to one of the receptionists.

The doctors hold morning and afternoon surgeries. The actual surgery times vary, so do ask the reception staff when you telephone.

Please bear in mind that, whilst the doctors try to keep to time, some patients' problems will inevitably take more time than others.

On Arrival at the Practice

On arrival at the practice, please report to our reception area. The receptionist on duty will check you in and direct you to the appropriate waiting area. The doctor/practice nurse will then call you. Should you have any queries, please ask the receptionist on duty at the desk.

Please be Punctual

If you are unable to keep an appointment, please let us know as soon as possible to allow it to be offered to someone else.

HOW DO I...
OBTAIN AN URGENT APPOINTMENT?

Patients with urgent problems should ring the practice and leave a detailed message with the receptionist (if possible) who will pass the details to the doctor. You will then be given an appointment that day or the next day with the GP or healthcare professional.

HOW DO I...
OBTAIN A HOME VISIT?

We only visit homes in an emergency or if you are unfit to travel due to illness. If you can get to the practice, please do so. PLEASE TELEPHONE REQUESTS BY 10.00AM (Monday - Friday) and be prepared to give our staff some idea of your symptoms to help us plan our visits.

HOW DO I...
OBTAIN TEST RESULTS?

Telephone 9079 8308

Any time after 11.00am

All results have to be checked by the doctor. If it is normal, the receptionist will give you the result in order to save you time, but if there is a problem she will arrange for you to speak to the doctor/practice nurse. Information will not be given to another person unless we have your permission.